Pinoy Call Center Agents Jobs Blog

Convergys Corporation, a global leader in relationship management, said its operations will continue to grow significantly in the country as clients specifically ask for Philippine-based customer service support. The company reported that local operations in 12 sites across the country now handle as much as 188,000 inbound calls daily.

Aside from inbound calls, Convergys serves international clients in industries such as financial services, collections, retail, healthcare, and telecommunications through web chats and email.

“It is clear by our continued growth in the country that Convergys employees in the Philippines share our steadfast commitment to provide our clients with the highest level of customer service in the industry,” said Jeff Fox, Convergys Corporation president and CEO.

Fox was in Manila recently to join senior Convergys officials in welcoming President Benigno Aquino III to its twelfth center in San Lazaro. The latest facility covers 139,000 square feet and holds approximately 2,400 employees.

Convergys is now the country’s largest private employer with over 21,000 employees in 12 sites nationwide. This year, the company was inducted into the PEZA’s Hall of Fame for having won the Outstanding Employer and Outstanding Exporter awards three times in each category. Earlier, Convergys won “BPO Company of the Year” at the 2010 International ICT Awards ceremony.

Fox also came to visit the recently launched Global Command Center in the Philippines. The state-of-the-art facility is one of three such sites for the global company. The first is located in its home base of Cincinnati, Ohio while another is in Gargaon, India.

The command center strengthens Convergys’ capacity to monitor and manage the huge call volumes coming into its contact centers and through its communications network around the world. The command center uses advanced proprietary technology to route calls with spare capacity among different locations in the Philippines and in its other global facilities.

Convergys has made significant advances in technology development to improve its information management and customer management business. The company now holds 229 patents or patents pending for advanced technology in customer management and information management. It recently earned two patents from the United States Patent and Trademark Office. The first patent this year was for the creation of extensibility architecture that assists in the development of software programs for clients.

This blog is all about Pinoy call center agent jobs in the Philippines and how to get into it.  For the uninitiated, we want to introduce the call center industry and what is it all about.  To those who knew the ins and outs of the industry already, we want to offer a fresh new look into the growing market trend for call center agents in the Philippines, it’s contribution to the country’s economy, its impact to the society and the effects to the call center agents per se.

As more and more North American companies are realizing that the best English in Asia is not in India, they are now, more than ever, looking at the Philippines to move their outsourced call center services.  The trend is to transfer more if not all of the seats in India to the Philippines.

With this in mind, more and more demand for call center agents are expected.  With more call center jobs coming, the market cannot keep up so we also want all Filipinos to know about how they can get into call center agents job by shifting careers if they seem to be going nowhere in their 9-6 jobs.

Call center jobs are very rewarding and promising.  The pay his hefty because the demand is stiff such that it overcomes the supply for call center manpower.  Not only that.  The competing call center companies are more than ever trying to outbid each other by offering more benefits and more perks to the agent.

The average entry-level call center basic pay rate now is around P15,500.  That’s basic only.  Add the benefits and the perks and it will come out to be around P20,000-30,000 depending on the position.  This is huge already to a new graduate since the typical office worker working 9-6 is about P9,000 basic plus benefits of about P2,000.

So you see, getting a call center job is very rewarding.  However, we will discuss not only the good but also the bad “thingy” the call center agent jobs.  You will learn more as we blog on.

Thanks for reading our first post.  We hope you will read more on how you can get to a call center job or if you are already in the call center industry, how you can keep it or keep sane in it.

Regards,

Pinoy Call Center Jobs.com Team